LiquidityBook, a financial technology firm offering software products to hedge funds, asset managers, banks and brokers, is seeking a bright, motivated and analytically minded individual to provide client services and technical support to its growing global client base. The candidate must be a self-starter who likes problem solving, possesses a keen technical aptitude, is proficient at learning new systems and technologies quickly and thrives on working in a fast-paced, dynamic and entrepreneurial environment. The role involves heavy collaboration with both internal project managers and developers and external clients, so applicants must be articulate, possess effective written and verbal communication skills and be able to maintain a calm and professional demeanor while solving challenging problems.
This individual will report to our head of client services and will be responsible for providing customer service and technical support to the Company’s clients. Success in the role with be achieved by obtaining a sufficient understanding of LiquidityBook’s software solutions and employing effective written and verbal communication skills to (a) provide clients with high-quality, informative customer support and incident resolution and (b) provide concise, complete documentation of incident facts for development or project manager escalation. After becoming proficient in their core responsibilities, the hire will be given ample opportunity to expand their role based on their skills, preferences and prevailing company needs. Areas of possible expansion include a technical/developer path and a product deployment/project management path.
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